Frequently Asked Questions


6 Broad street, Brockville Ontario

For Mermaid Week 2024, March 9-17, The Aquatarium is open from 10am until 5pm. This has been a sell out event and we encourage our visitors to arrive 10 minutes before their ticket time.

Due to the nature of this event changing your time and date may prove to be difficult and we cannot guarantee that we can accommodate any changes.  If you cannot make your time or the day you booked please call us a minimum of 24 hours before your booked time and date and we will do our best to accommodate you.

Please note that tickets are non-refundable. Date/time changes are allowed, however, subject to availability.

The Mermaids Experience is a very busy time and we do expect to sell out well before opening day.  It is strongly recommended that if you do intend to join us this year you do not wait and purchase your ticket online on the day and time you’d like to arrive before they are gone.

Our ticket shows a 90 minute time slot, can we stay longer? Of course, please stay and enjoy this MERMAZING event! 

The Mermaid Gala is an annual fundraiser held the Friday evening before the start of Mermaid week. This Gala is a fun evening with a live music, food, a silent auction and casino. Proceeds go towards supporting the Aquatarium. Click here for more details.